최신 Salesforce Strategy Designer Strategy-Designer 무료샘플문제:
1. During the Framing and Scoping process, which of the following is the last step for researchers to undertake?
A) Identify measures of success and potential risk
B) Articulate the opportunity for design
C) Understand the need
D) Create a project plan
E) Establish the problem-solving approach
2. What feature can be used to route work requests to other channels where the customer might receive better service?
A) Assignment Rules
B) Einstein Redirect
C) Strategy Builder
D) Omni Channel
3. The following question is an example of which of these phases in the process of Strategy Research?
What's wrong with the status quo?
A) Challenge Framing
B) Craft of Key insights
C) Project Research
D) Idea Generation
4. Of the 4 target types to measure business success, which one fits the following example: Number of youtubers who review the new superhero movie of their own accord and compel their watchers to go and see it.
A) Growth Target
B) Expansion Target
C) Customer Satisfaction Target
D) Efficiency Target
5. Prototypes are ment to answer questions. But, what type of questions should prototypes answer as per the recommendations that Salesforce offers?
A) High Level
B) Both High Level and Tactical and Experiential
C) Exclusively Aesthetic
D) Tactical and Experiential
질문과 대답:
| 질문 # 1 정답: A | 질문 # 2 정답: D | 질문 # 3 정답: A | 질문 # 4 정답: C | 질문 # 5 정답: B |
898 개 고객 리뷰
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