최신 ACDS-3382 33820X 무료샘플문제:
1. Which key Avaya Aura® Call Center Elite Multichannel (EMC) component sends a signal to Avaya Enablement Services (AES) to pass the call control and call event Information to Elite Multichannel applications, such as the EMC Desktop?
A) XML Client
B) XML Server
C) XML Service
D) XML Application
2. The EMC Desktop loads plug-ins based on the settings in the EMC Desktop's configuration.
Which plug-in allows agents to monitor the telephone activity of other call center agents or staff members they work closely with, and adds the ability to see the work Item history of an agent?
A) Agent Plug-in
B) Supervisor Plug-In
C) EMC Plug-In
D) Presence Plug-In
3. A customer requires a Call Center feature that will provide the following:
* A routing algorithm to manage agents, call volumes, service levels, and predict call wait time
* As agents become available, select the next contact based on defined business objectives to meet service levels across the enterprise.
To meet these requirements, which Call Center Elite feature would you recommend?
A) Best Service Routing
B) Advanced Call Vectoring
C) Expert Agent Selection
D) Business Advocate
4. With the pre-built Virtual Private Clouds (VPCs) of Avaya OneCloud™ ReadyNow, Avaya is providing a robust foundation for enterprise cloud deployments. Each VPC Is built as a dedicated software image of Avaya's market leading Contact Center solutions.
What Is the default VPC hardware and software configuration?
A) Shared hardware and shared software
B) Dedicated hardware and dedicated software
C) Dedicated hardware and shared software
D) Shared hardware and dedicated software
5. Refer to the exhibit.
A customer wants Avaya Experience Portal as a software platform for supporting omnichannel automation applications, so they can create sophisticated voice and speech applications.
Which component shown in the exhibit is responsible for launching applications?
A) Experience Portal Manager
B) Media Processing Platform
C) IX™ Orchestration
D) Application Servers
질문과 대답:
| 질문 # 1 정답: B | 질문 # 2 정답: D | 질문 # 3 정답: D | 질문 # 4 정답: D | 질문 # 5 정답: B |
1349 개 고객 리뷰
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